Robert Brands

Nov 092011
 

two penguinsOne hundred years ago, two men set out on a Race to the South Pole.

Both Englishman Robert Falcon Scott and Norwegian Roald Amundsen were experienced explorers. They knew the polar conditions of Antarctica. They knew with reward came inherent risk.

Their shared tale is one about best practices versus innovation. One relied on mere “innovation” to master a frozen continent. The other innovated best practices he’d learned through years of intensive research.

One traveled to the South Pole, planted his nation’s flag as the first, and returned safely. The other reached the pole, saw he’d been beaten, and paid the ultimate price for his poorly planned expedition.

Amundsen blended modern innovation with time-tested best practices common among people who lived in extremes. Scott relied mostly on what he thought was innovation, but in fact was a poor reinvention of the wheel. This is an important lesson for any business, venture, man or mission.

Amundsen meticulously researched Antarctica. He spent a year living with Eskimos. He knew Arctic conditions, and modeled his outerwear selection on the furs common among the people. He knew that dogs and sleds were the best means of travel atop deep snow and ice. But Amundsen improved upon modern sleds by making them longer and narrower so as to spread their weight across a greater length. To pull them, he brought 53 dogs.

Scott rushed his Terra Nova expedition’s planning. He thought 19 ponies, 33 dogs ( as back up) and three motor sledges would suffice. He and his crew of 24 dressed in woolen clothing. His was a rushed expedition.

Amundsen also knew the region. From prior exploration, he knew that the Bay of Wales, or Ross Ice Shelf, hadn’t moved in 80 years. It would provide the best protection for his ship and base camp from unrelenting winds. He built and provisioned three larger base camps – so as not to have to carry food with them the entire journey and markers with food at every degree South.

Amundsen’s camps and ample provisions kept his team and remaining dogs alive, Scott endured a different fate. His wools absorbed perspiration, which froze in the sub-zero temperatures. His horses’ hooves broke through snow and thin ice; the animals didn’t have the stamina for such conditions. Weak and starving, they were shot en route.

In the end, Amundsen made it to the South Pole and returned to his base camp. In January, 1912, Scott’s team arrived at the South Pole – one month after Amundsen. (See ” Race for the South Pole ” by Roland Huntford for a side by side unedited Journal entries)

Having planned for horses to make the return trip in short order, Scott and his men were insufficiently provisioned to make the return trek by foot. Ultimately, they perished in the white-out of a driving blizzard within miles from the final base camp.

What Amundsen knew – and Scott paid the ultimate price for not realizing – is that following well-modeled best practices are an imperative of smart innovation. Once best practices are learned, you then can innovate atop that. In any venture – whether a new business or exploration of seemingly uncharted terrain – innovation is key. Innovation drives growth and becomes the foundation for success. But it’s vital that innovation is laid atop best practices.

In the end, Roald Amundsen’s name is planted – along with Norway’s flag – as the innovating pioneer who first reached the South Pole. Robert Scott’s name, sadly, stands as an abject lesson in how haste and poor planning can prove fatal to man and mission alike.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com
Article Source: http://EzineArticles.com/6050461

Oct 262011
 

woman dressed as the devilIn an organization, it’s human nature to resist change and to stick with the status quo that’s often more comfortable and safe. Some of your teammates in your company may be devil’s advocates who claim they want what’s best for the business while they oppose initiatives for Innovation. As a leader and innovator-in-chief of your company, it is critical to drive the culture of Innovation throughout the organization even in the face of opposition.

To defeat devil’s advocates, first you must examine why innovation efforts fail. A major reason is tied to an organization’s culture and its people. In a BusinessWeek survey of top-ranked companies in Innovation including Google, Apple, 3M, Toyota and Microsoft, the companies attributed their success to the avoidance of certain culture-related issues. These issues included Innovation that was only “lip service” – all talk and no support. Having isolated initiatives instead of an ongoing culture of innovation was a deterrent. Fragmented support within the company was certainly an Innovation killer, as well as resources concentrated by certain innovation blocs.

So how does one defeat the devil’s advocates to become a true innovation champion for change? I asked Nic Hunt, Director of Innovation for an international manufacturing corporation, who takes a three-step approach.

1. Define the desired culture. What does Innovation mean for your company? Quantify your goals, in terms of sales numbers and time frame, which will identify and justify the resources needed to achieve the goal. Identify who will be your key players from all departments within your organization.

2. Establish the foundation. Create an identity or brand for innovation in terms of something the business engages with, that becomes the overarching theme for programs and initiatives created over time. Then establish the framework necessary to achieve Innovation, such as quarterly idea reviews, monthly development meetings, brainstorming sessions, off-site team activities or recognition programs. Build a calendar and stick to it so these initiatives are taken seriously and do not fall off the map.

3. Engineer sustainability. Develop a system that brings the Innovation program to life such as awards, patent recognition badges and innovator lunches. Share success stories of great examples of teamwork that led to superior outcomes. Create regular activities that help build a sense of purpose and spread excitement of the new innovation program. Building morale sets the stage for organization members to want to actively participate and have their voices heard. In an organization, it’s human nature to resist change and to stick with the status quo that’s often more comfortable and safe. Some of your teammates in your company may be devil’s advocates who claim they want what’s best for the business while they oppose initiatives for Innovation. As a leader and innovator-in-chief of your company, it is critical to drive the culture of Innovation throughout the organization even in the face of opposition.

A successful innovation strategy is multi-faceted and involves many methods, but leads to big pay-off in the end.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com
Article Source: http://EzineArticles.com/?expert=Robert_Brands
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Oct 122011
 

young girl looking through a magnifying glassWhen was the last time you experienced your product like it was your first time?

Product development is a process of cycles – followed by closure. We innovate and create a new concept. Assemble teams to research, develop, manufacture and market the product or service. We then ship it to market.

And then… What?

We leave it out there for consumers to embrace, or ignore. Meanwhile, as our products mature on the store shelves of the marketplace, we mentally have moved on to the next next thing.

Instead, we should revisit our product to gain a fresh perspective.

The CBS Television show “Undercover Boss” follows the adventures of executives who embark on an undercover mission “to examine the inner workings of their companies…Working alongside their employees, they see the effects that their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.”

When was the last time you were an undercover or boss or prospect? As the CEO or Chief Innovation Officer, when did you last sample your wares, walk your store, demo your product or read your user manual? Playing the role of a “cold prospect” often gives a new point of view on even the most mature products.

Innovation Manager-as-Mystery Shopper touches on several of the ten Imperatives to Create and Sustain Innovation. It allows us to Observe & Measure our products first hand. We take Ownership of our product lifecycle to an entirely new level. It may even encourage fresh lines of new product development. Hopefully, it encourages us to think about ways to train and coach other innovators – and even our customer-facing employees – on the finer points of the product, service or company mission.

Want to play mystery shopper or prospect?

  • Call your customer service or main office line to make an appointment or reach an individual. Do you get trapped in phone bank hell? Is it easy to “zero out” to a receptionist? I recently spoke with a physician who lamented it taking him almost an hour to get lab results over the phone – from his own office. “Welcome to our world,” I chided.
  • Record and listen to your customer service rep encounters. If your organization actually records customer phone calls (you hear it all the time, “This call may be recorded for training purposes…”), listen to the calls. Find high and low points. Look for ways to improve the user experience.
  • Walk the aisles. Watch your salespeople or retail associates in action. How responsive are they? How effective are they at engaging the customer? Are they upselling where possible? Stanley Steemer maximizes upsell opportunities once they’re in a customer’s home.
  • Keep a notepad handy. Be on the lookout for fresh ideas about process or product innovation.
  • Assemble or use your own product. Are your instructions clear? Does “Ready to Assemble” really mean ready to assemble?

The saying, “You never get a second chance to make a first impression,” may be only part true. Being an undercover prospect may give you that second chance to see your product like the first time – and innovate anew.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com
Article Source: http://EzineArticles.com/6211871

Sep 282011
 

from problems to solutionsWhy innovate?

Some would argue that companies innovate to achieve a heightened competitive advantage, streamline the organization, or create intellectual property – including patents, trademarks and other protected property – that create value in the portfolio.

Many reason and rationales can be argued for the pursuit of innovation. Yet no purpose for or result from innovation can be more compelling than Value Creation. This metric is the ultimate measure of return on investment when measuring innovation’s role in creating value.

Simply put: Innovation done well drives value creation – for the organization, its customers, its internal stakeholders and its external shareholders.

Successful innovation turns ideas into money. All the processes, creativity, time, sweat, research, dreaming, refining, modeling and retesting transform effort into tangible, valuable results.

This includes innovation that touches all sectors in the company or organization – not just in the creation of a new product or service. Enhancing the business model or networking, enabling a new core process, creating a new channel, brand or customer experience delivery model, or offering a new product system, boosting product performance, or providing a new service each creates value.

Nowhere is this more relevant and apparent than in the acquisition process. If one were to look at acquisitions with and without a patent portfolio, I would argue that a well-created and -managed patent or IP portfolio can double company value. My former company, Airspray, created of the novel packaging and dispensing process that turned liquid soap into foam. It was a company with a typical value of 7-8x EBIT. Yet, the addition of this patent to its portfolio resulted in 15x EBIT paid when the company was acquired in 2006.

This is especially important in today’s market. Current economics continue to hold down already devalued corporate stock prices. Companies are challenged to find ways to boost their value to stakeholders – as well as to keep customers and prospects engaged and purchasing goods. Value creation borne from innovation can be critical indeed. As evident in the Airspray example, one item in our patent portfolio almost doubled the EBIT paid at acquisition. This example is not unique, but was the result of painstaking and thoughtful focus on value created by innovation.

Moreover, value creation and innovation done well can immeasurable enhance the corporate brand. Between adding new products, reviving the corporate dress, even launching new marketing creative or advertising campaigns, customer value can be created through the value-added components and enhanced public face of these endeavors.

Of course, it’s essential to find that delicate balance between cost, price, and return. Balance is found, in part, by seeking stakeholder input and customer feedback during development of any innovation process.

The arguments for innovation are, frankly, inarguable. Value, brand enhancement, share price and perception among various stakeholders can be elevated by innovation done well. Add to the equation the inclusion of intellectual property derived during the process, and the overall ROI can be well worth the investment.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com

Article Source: http://EzineArticles.com/?expert=Robert_Brands
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Sep 142011
 

a man drawing the motivation processIn order for organizations to successfully achieve Innovation – the lifeblood of any company – it begins with the first step that needs to be accomplished before any progress can be made, and that is to Inspire and Initiate. After all, every team needs inspiration to begin a New Product Development process that will drive them towards successful Innovation.

Inspiration for companies comes from the leaders, so it is the leader’s responsibility to initiate and drive the innovation program. For the program to be taken seriously and incorporated as part of the company’s culture itself, the CEO or designated leader must set a schedule of regular meetings. Regular, in-person meetings are the only way for team members to accepts the serious non -wavering intend, recognize the goals and deadlines of the project, and it ensures that the innovation program will not just fall off the map. It’s easy to instruct team members to be conscientious of Innovation, but new products will not come to fruition unless members feel a sense of accountability and urgency for the NPD process.

At New Product Development meetings, take action steps to ensure progress is made:

  • Address issues and concerns.
  • Share research and results.
  • Recalibrate priorities.
  • Make new decisions.
  • Set objectives and action items to be completed for the next meeting.
  • Request progress reports.

The leader’s inspiration and commitment sets the tone for the rest of the organization. By setting a standard of expectations, others see the NPD process as a priority and an indispensible part of the company corporate culture.

Think about the most innovative companies and you’ll find a charismatic involved hands-on leader, be it Steve Jobs of Apple, Herb Kohler of the Kohler company or any small innovative trendsetting company for that matter.

Here are some Inspire Tips to help you get started. There are three key steps to achieve the type of Innovation culture that inspires and creates intra-organization cohesion:

1. Lead by Example: It all starts at the top. Management buy-in and support of innovation and ideation is critical. And by support, I mean both material and emotional. It needs to not only endorse, but proactively push for Innovation. It’s the only way for your team to get the motivation to take time from their “day jobs” to make Innovation happen;

2. Over-Communicate, Under-Promise: Talk up overarching Innovation visions, successes (and failures), without hyperbole or pie-in-the-sky verbiage. Keep it simple. Keep it focused. Keep it real. Internal and external communications enhances group buy-in to Innovation goals. It’s important to articulate your grand vision and provide the compelling case for change.

3. Silo Demolition: Knock down the barriers that keep silos apart by creating cross-functional teams between groups that don’t typically interact. This keeps the flame of cooperation – and Innovation – burning brightly. “Silo-itis” can smother buy-in for innovation.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com

Article Source: http://EzineArticles.com/?expert=Robert_Brands
Article Source: http://EzineArticles.com/5263927

Aug 312011
 

a man with a small light bulb over his headBottled water consumers might have noticed lately the shrinking size of plastic caps. Conceived as environmentally friendly, they’ve been marketed as the bottled-water industry’s solution to plastic waste that otherwise would end up in a landfill.

In the meantime, the caps are too small for some consumers to use easily. They can be difficult to grip and remove or thread and replace, especially for an aging population. And if put on poorly, water leaks out.

So much for innovation.

In their pursuit of The Next Thing, some companies implement solution-in-search-of-a-problem innovation. To be sure, the bottled water industry is not alone. The iPod Shuffle debuted this fall as a one-inch-square micro device that won raves from its creators at Apple. It soon was panned by some reviewers and consumers as too small to easily navigate or control.

Even governments have faced similar issues. In Florida, for example, the move to reduce class size has left school districts struggling to meet mandates in the face of shrinking budgets. Lawsuits have been threatened.

As in the case of bottle caps, “smaller is better” has found root in the environmental cause. As a marketing exercise, it makes sense. Many consumers are alarmed about climate change. So they’re inclined to pay a little more for a “green” product. Or they might be sold on a product – like bottled water with smaller caps – in the hope of doing whatever they can to save the planet.

Yet with many such “solutions,” consumers should employ their Hype Meter and filter out utilitarian fact from superficial marketing fiction. Do smaller caps help? Should people use bottled water anyway, verses refilling sport bottles with filtered water? Do the batteries of electric vehicles create long-term issues once they’ve lived out their utility? Does the mercury found in compact fluorescent light bulbs render the products landfill and aquifer hazards?

I’m not questioning conservation measures. I, too, am concerned about Mother Earth. But consumers are beginning to question “green washing” – a marketing play on “whitewashing” over a product’s limitations or failings.

Sustainability is vital to our survival. Environmental awareness is important to a product’s or a company’s success. But for a product or company to move beyond the fad or trend, brand credibility has to be legitimate. Products must be user friendly. They must not stray from their intended purpose or utility.

In short, if the cap fails, or if the solution only causes bigger problems, does the blemish tarnish the entire brand? The key considerations for brand managers, then, are that…

  • For green to be good, promises of sustainability must be sincere and well founded.
  • Forget creating a solution in search of a problem – imagined or otherwise. As noted in Robert’s Rules of Innovation, ideation and new product development should strive to keep functionality in mind.
  • Giving people a reason to question your integrity opens the door for competition to benefit. Remember, innovation officers’ mandates are to, among other things, to create value. You’ll best accomplish this by keeping customers’ real needs in mind.

Keep these central to your new product development initiatives and Mother Earth and the company’s bottom line and reputation may share equal, long-term benefits.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com

Article Source: http://EzineArticles.com/5505994
Aug 172011
 

the design processNew product development can be a misunderstood concept. Is the “product” actually a product? Or can it be a process? Is it a mandate from the C Suite? Or can it be a suggestion from the factory floor, the retail showroom, the Idea Box or a customer tip?

How wide is your idea funnel? And how do you treat ideas once they land in the organization’s “idea hopper”? (see the blog post on “Innovation and Idea Management” to discover how to handle in-bound ideas).

Answer these questions, and you’ve placed your finger on the pulse of how your organization embraces new product development.

NPD best blossoms in that place where creativity commingles with structure – where fresh thinking is fostered in a nursery of structured liberation. Think of ideas as if they were offspring: They should be free to roam and explore, but they need fences – structure – in their lives to ensure safe maturation in a controlled environment.

The same is true for NPD – regardless of whether products are widgets for sale or processes envisioned to improve the organization. For the concepts of “creative” and “structured” are not mutually exclusive. Creativity is the thinking that goes behind the ideation of a new product. Structure helps define and determine the vetting process that NPD must go through.

Keep in mind that each step of this entire process has distinct “sub-steps,” if you will, that must be accomplished even before a Go / No-Go decision can be made. These often are done together – and simultaneously. This vetting and completed steps will than determine which products pass the Go / No-Go decision – regardless of the source or even the potential “profitability” of any new product.

These are important distinctions. When creating a foundational NPD process, all ideas should be welcomed from all sources – from the customer service rep to the C-level exec. No short-shrift or free pass here. If the structured vetting process, one established by the Chief Idea Officer and his/her team, gives a Thumbs-Down to a new idea, the source should not spin that determination.

Regardless of whether a product is seen as a revenue source, or just an internal concept or process, that, too, should have little impact on a product’s viability or survivability in the organization. Good “products” don’t have to result in revenues; they can enhance processes, that in turn, can boost profitability.

As you’re pondering your NPD capabilities, consider whether your pipeline accommodate simultaneous multiple product development streams? A new, physical product for sale should not force a process-focused product to be shelved. This level of scalability ensures a wide “innovation highway” – one that is lean, adaptive and flexible, and can handle various products at the same time.

Finally, is your organization prepared to measure the results – not of the NP, but of the process itself? Do you have a system in place to gather, measure and share both the success and the stumbling blocks? Are you prepared to ask yourself, how did the process work?

The truth is, future success can be closely tied into past accomplishments – if you’re willing to ask the right questions, create the right environment, and learn along the way.


About the Author:

Robert F. Brands is the author of  “Robert’s Rules Of Innovation (TM) ” Wiley, Spring 2010 http://www.robertsrulesofinnovation.com

Article Source: http://EzineArticles.com/?expert=Robert_Brands
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