Herb Kelleher is the co-founder of South West Airlines. From its inception and first flight in 1971 Herb has put his personal stamp and values on the company to make it one of the most respected airlines in the world. Here are five lessons that we can learn from the example that Herb has set.

1. People first – “The business of business is people.”
By focusing on getting the right employees in the right positions, Herb Kelleher has succeeded in making South West Airlines the number one airline in the US when it comes to customer service. It is in most people’s nature to want to be helpful and when employees feel valued and empowered a natural outcome is that they take care of their customers. Continue reading »