I know a man who’s been in business all his life. And he still doesn’t know how to listen. Sure, he’s not bad at some other skills but listening ain’t one of them.

This guy is a good operational manager but a poor relational manager. I suspect if he doesn’t change, he’ll be out of business this year.

Another senior manager in a large organization told me recently: “I don’t trust anyone in this business.” I find that most alarming. How is that business being managed? How’s their bottom line gong I wonder? Continue reading »